Refund and Returns Policy

At Jehovah Apparel, every item is custom made to order just for you. Because each product is printed or embroidered on demand after you place your order, we are unable to accept returns or exchanges for reasons such as an incorrect size, color preference, or a change of mind. That said, your satisfaction matters to us, and if something goes wrong with your order, we will make it right.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, misprinted, or is not the item you ordered, please contact us within 30 days of delivery. Once your claim is approved, we will send you a free replacement or issue a full refund at no additional cost to you.

To help us resolve your request quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem with the item
• A photo of the package and shipping label if the item was damaged in transit

Items Not Eligible for Return or Exchange

Because our products are made to order, we cannot accept returns or exchanges for:

• Ordering the wrong size or color
• A change of mind after the order is placed
• Minor variations in color or print placement caused by differences in screens, fabrics, and the production process
• Items that have been worn, washed, or altered

Tip: Please review the size chart on each product page before ordering. If you are unsure which size to choose, contact us and we will gladly help.

Order Cancellations and Changes

Production begins shortly after your order is placed. If you need to cancel or change your order, contact us as soon as possible. We can only cancel or modify orders that have not yet entered production. Once an order is in production, it can no longer be canceled or changed.

Lost or Undelivered Packages

If your order has not arrived within 30 days of the estimated delivery date, please contact us. We will investigate with the shipping carrier and, if the package is confirmed lost, send a replacement or issue a refund.

If your tracking information shows the package was delivered but you cannot find it, please check with neighbors, your building’s mailroom, or other household members, and contact us. We will help you file a claim with the carrier, but we may not be able to replace packages confirmed as delivered to the address provided at checkout.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it to the corrected address. The cost of reshipping is the customer’s responsibility. Orders delivered to an incorrect address provided by the customer are not eligible for a replacement or refund.

Refunds

Once your claim is reviewed and approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take 5 to 10 business days for the refund to appear on your statement. Original shipping charges are non-refundable unless the issue was caused by our error.

Please do not send items back to us without contacting us first. Items returned without prior approval cannot be processed.

How to Submit a Request

To report an issue with your order, please reach out using any of the options below. Include your order number so we can assist you quickly.

• Email: jehovahapparel@gmail.com
• Phone: 901-289-1130
• Contact form: jehovahapparel.store/contact-us
• Mailing address: 850 Maury Street, Memphis, TN 38107

We typically respond within 1 to 2 business days. Thank you for supporting Jehovah Apparel.